Craft
Services · Process consulting & business development
Process consulting and business development: simpler processes, sharper offers.
We work through processes step by step with small and mid-sized businesses and practices, on site in the Aachen region or via screen sharing. You receive concrete recommendations to cut duplicate work, waiting times and manual hand-offs between systems, with or without new software. In business development, we work with you to sharpen your offer and business model, up to the first test with real customers.
What you get
- A map of your process as it really runs today, based on real cases.
- Waste, clearly marked: searching, waiting for replies, rework, retyping from one system into another.
- Concrete recommendations, ranked by effort and benefit, with or without new software.
- Metrics for before and after, such as time per case, manual steps and follow-up questions.
- In business development: a sharper target group, offer and business model, and a clear scope for the first version.
- If you wish, the implementation comes from us too, so nobody has to get up to speed from scratch.
Improvement
Two terms from the Toyota Production System
We improve in small, verifiable steps, together with the people who do the work. Two terms describe how we begin.
Genchi Genbutsu
the actual place, the actual thing
Look where the work happens
We look at how a task really runs today: at the workplace or via screen sharing, using real cases and with the people who handle them. Descriptions from memory often leave out exactly the steps that cost time.
Muda
waste
Find the waste
We mark every step that costs time and adds no value for your customers, such as searching, waiting, rework or retyping. Some of it is solved by a different order or a clear template, without any software at all.
Who this is for
Processes that cost time
Your team works hard, but cases sit idle, get entered twice or need rework. You want to know exactly where the time goes.
Before a software decision
You are thinking about introducing or replacing software and want to clarify first which process it should support. Process first, then software.
A new offering or product
You are planning a new service or digital product and want to clarify the target group, pricing model and first version before investing in development.
Sound familiar? Tell us about it
The way
How our consulting works
Intro call
Free and without obligation. We clarify which process or idea to focus on, and tell you openly whether we are the right fit.
Look closely
We follow real cases, on site or via screen sharing, and talk to the people who handle them.
Recommendations and proposal
You receive prioritised recommendations, ranked by effort and benefit, and, for the implementation, a proposal in which every item is easy to follow.
Implement and measure
Whether it is a new template, a new process or software: we implement in stages and measure the same things before and after. After each step, you decide how to continue.
Try it: spot the waste
A sample process from enquiry to quote, in four steps. Mark where people search, retype, wait or redo work, and see what the same process can look like afterwards.
What this means for you: You see in black and white where time gets lost in a process. Often that can be changed without any new software.
Example, simplified: a typical process in a service business. Not a client project.
Enquiries arrive by email and contact form, in different inboxes.
SearchingThe details are copied into a spreadsheet by hand.
RetypingIf something is missing, a follow-up question goes out. Until the reply, the case sits idle.
WaitingThe quote is built from an old template and adjusted by hand. Outdated prices or typos have to be corrected later.
Rework
0 of 4 places marked
The same process afterwards
Form and inboxes feed into one queue. The form asks for the necessary details up front.
One inbox · runs by itselfAI assigns email enquiries, extracts the details and flags what is missing. Unclear cases go straight to a person.
AI · AI preparesA draft quote is assembled from building blocks with current prices.
Automatic · runs by itselfA person checks and approves. Only then does the quote go out; the follow-up reminder is set automatically.
Approval · a person approves
Could this fit one of your processes? Request a free intro call
Business development: sharpen your offer and business model
For a new digital product as much as for an existing service. We work through four questions with you and stay involved until the first test with real customers.
- Who is it for?
- What do your customers pay for?
- How do you reach them?
- What does the first version need to do?
From our own product: with CuraNexus, we did not just develop the software; we also worked out the target group, offer, pricing and operating model.
What we work with
- Process mapping using real cases, on site or via screen sharing
- Written recommendations, ranked by effort and benefit
- Metrics for before and after
- Data kept to a minimum: which data a process really needs
- Where software is needed: widely used technology such as TypeScript, React, Next.js, PostgreSQL and n8n
Frequently asked questions
Can we book consulting on its own, without implementation?
Yes. Consulting is a service in its own right. Some recommendations need no new software at all, such as a different order of steps or a clear template. If you want to implement them, we can take that on as well.
Do you come to us?
In the Aachen region, we are happy to come on site. We can work with businesses and practices elsewhere in Germany, in Austria and in Switzerland by video call and screen sharing.
What does the consulting cost?
That depends on the scope. After the intro call, you receive a written proposal in which every item is easy to follow.
What does business development actually deliver?
Clarity before development: who the offer is for, what customers pay for, how you reach them and what the first version needs to do. We stay involved until the first test with real customers.
And if software turns out to be needed after all?
Then we can build it ourselves, if you wish. Whoever advised you also works on the implementation, so nothing learned in the consulting is lost. If existing software is a better fit, we tell you.
CuraNexus: from business model to operations
The project page shows what this work turned into: website, online appointment booking and portals for medical practices, with a demo practice that shows fictitious data.
View CuraNexusConnection
Which process costs you too much time today?
Or which idea would you like to test? A few sentences are enough. The intro call is free and without obligation, and we usually reply within two working days.
Arigatō – in advance.