Improvement
Approach
Process first, then software.
Before we build anything, we look at how a task really runs in your business today. Then we change what costs time – with or without new software. After each step, you decide how to continue.
Improving in small steps
Kaizen is Japanese for “change for the better”. In the Toyota Production System, the word stands for improvement in small, verifiable steps, made together with the people who do the work. Four steps that repeat:
- 現地現物
Genchi Genbutsuthe actual place, the actual thing
Look where the work happens
We look at how a task really runs today: using real cases, with the people who handle them.
- 無駄
Mudawaste
Find the waste
We mark every step that costs time and adds no value. Some of it is solved by a different order alone, without any software.
- 自働化
Jidokaautomation with a human touch
Automate, with a checkpoint
We automate what pays off, including with AI. Anything unclear stops and goes to a person, and anything that goes out is approved by a person first.
- 改善
Kaizenchange for the better
Measure and keep improving
Before and after, we measure the same things. What works becomes the new standard. The next small step starts again with looking.
Example
From enquiry to quote
A typical process in a service business, before and after. Example, simplified. Not a client project.
The way
How a project with us works
Four steps, each with a tangible result. After each step, you decide how to continue.
Intro call
Free and without obligation, about 30 minutes by phone or video. We look at where things get stuck today and what should change.
OutcomeAn honest assessment of whether we are the right fit.
Written proposal
After the intro call, you receive a written proposal. If a more detailed assessment is needed, it is part of it: looking closely and finding the waste, on site or via screen sharing, using real cases from your day-to-day work.
OutcomePrioritised recommendations, a clear scope and a written proposal in which every item is easy to follow.
Built in stages
Whether it is a new process, a new template or software: you see work in progress regularly and try it out in day-to-day work. Your feedback goes into the next stage.
OutcomeInterim versions that your team has already tried out in day-to-day work.
Rollout & operations
Launch follows a fixed checklist. We take on operations and further development to the extent you need, in data centres in Germany or elsewhere in the EU.
OutcomeMeasured before and after, so you can see whether the improvement is working.
AI with a checkpoint
For us, AI is one tool among several. We use it when it reliably takes work off people’s hands, and we follow fixed rules when we do.
What AI can take on
- Sorting and preparing incoming requests
- Extracting details from documents
- Drafting replies and quotes
- Making internal knowledge easy to find
What stays with people
- Checking and approving what AI writes
- Decisions on individual cases
- Responsibility for the result
What we clarify first
- Which data an AI service really needs
- Where that data is processed
- Whether it would be simpler without AI
Where we are not the right fit
- Automation that writes to your customers or decides individual cases without human approval.
- Promising result figures up front. We measure before and after instead of promising numbers.
- Large projects that need many teams at once. With us, you have one dedicated contact, and we build in stages.
- Advertising and social media management, such as running ads or planning posts.
Frequently asked questions
How long does a project take?
That depends on the scope. With the written proposal after the intro call, you know the scope and the stages, and you see work in progress regularly rather than a result only at the end.
How much of our team’s time does it take?
About 30 minutes for the intro call. If an assessment is part of the proposal, we need the people who do the work, and real cases. Later, you give us feedback on the work in progress that you try out in day-to-day work.
What if a step doesn’t deliver what we expected?
You see that early, because we build in stages and measure the same things before and after. After each step, you decide how to continue.
Can it be done without new software?
Often, yes. Some things are solved by a different order or a clear template alone. We suggest software when it noticeably takes work off your hands.
Connection
Let’s start with your process.
Describe in a few sentences what takes too much time today. We usually reply within two working days and suggest times for a free intro call.
Arigatō – in advance.